Billing credit refills may cause Workflows to not start

Incident Report for CircleCI

Resolved

We have corrected the billing issues with impacted customers, if you think you may have been impacted or are still impacted, please reach out to Support

Posted May 31, 2019 - 22:48 UTC

Monitoring

All impacted customers have been fixed, we are monitoring to ensure no remaining customers are impacted

Posted May 31, 2019 - 22:38 UTC

Update

We are identifying the changes necessary to fully implement our fix

Posted May 31, 2019 - 22:14 UTC

Identified

We have discovered the issue that is causing some customers to have workflows stop after a credit refill

Posted May 31, 2019 - 21:55 UTC