Machine builds fail with "Infrastructure Fail" error

Incident Report for CircleCI

Resolved

This incident has been resolved.

Posted Nov 25, 2021 - 15:18 UTC

Monitoring

A fix has been implemented and we can confirm that we're not seeing any new occurrences of the errors.

In case your builds were affected and if you haven't modified the image(s) you were initially using, you can now rerun the builds.

Posted Nov 25, 2021 - 15:04 UTC

Identified

We have identified the cause of the issue, and we're currently working at implementing a fix.

Posted Nov 25, 2021 - 14:55 UTC

Investigating

We are investigating an issue causing infrastructure failures for a small portion of our customers who are using Linux images.

The issue appears to only occur for jobs using `machine: true` or older images.

As a workaround, we suggest specifying a recent machine image. You can find a list of available machine images here: https://circleci.com/docs/2.0/configuration-reference/#available-machine-images

Posted Nov 25, 2021 - 14:37 UTC

This incident affected: Machine Jobs and Pipelines & Workflows.