Pipelines not loading
Incident Report for CircleCI
Resolved
The Pipelines UI is now operational. Builds are continuing to process normally. Thank you for your patience
Posted Sep 14, 2022 - 17:38 UTC
Monitoring
The Pipelines UI is now operational. Builds are continuing to process normally.
Posted Sep 14, 2022 - 17:05 UTC
Update
We are continuing to investigate. Pipelines in the UI remain disabled but accessible via the API.
Builds are running as normal, including email notifications and VCS updates. Workflows and jobs can be accessed on the UI via their direct links.
Posted Sep 14, 2022 - 16:41 UTC
Update
We are still seeing degraded database performance. Pipelines in the UI remains disabled while we continue to investigate. Thank you for bearing with us!
Posted Sep 14, 2022 - 16:14 UTC
Update
We are continuing to investigate the database issue. The Pipelines page will remain unavailable for the time being, but accessible via the API. We will provide update in 1 hour or when we have more news to share.
Posted Sep 14, 2022 - 15:10 UTC
Investigating
We are seeing degraded database performance again. As part of the ongoing investigation, we have temporarily disabled the Pipelines page in our UI once again. Builds continue running as normal.
Posted Sep 14, 2022 - 14:43 UTC
Update
We are still seeing normal database performance and are continuing to monitor.
Posted Sep 14, 2022 - 13:41 UTC
Monitoring
Database performance has returned to normal service and the Pipelines page in the UI remains active. We are continuing to monitor performance.
Posted Sep 14, 2022 - 13:01 UTC
Update
We have re-enabled Pipelines in the UI. We are still seeing degraded database performance and are continuing to investigate. We will update in 1 hour or when we have more information to share.
Posted Sep 14, 2022 - 12:50 UTC
Update
We are continuing to investigate the database issues. Builds are running as normal, but we are continuing to leave Pipelines in the UI turned off while we continue to investigate. It is possible to view pipelines using the API:

https://circleci.com/docs/api/v2/index.html#operation/listPipelines

We will update in 1 hour or when we have new information to share.
Posted Sep 14, 2022 - 12:22 UTC
Update
We are continuing to investigate and working with our partners to establish the root cause of the database issues we are experiencing. While we do so the Pipelines page will remain unavailable, but accessible via the API. We will update in 1 hour or when we have more news to share.
Posted Sep 14, 2022 - 11:16 UTC
Update
We are still experiencing database issues. We have temporarily disabled the Pipelines page in our UI while we continue to investigate. Querying our API is still possible for those who need to access pipelines data:

https://circleci.com/docs/api/v2/index.html#operation/listPipelines
Posted Sep 14, 2022 - 10:49 UTC
Update
The pipeline page is still affected but builds are being processed. We continue to investigate the issue.
Posted Sep 14, 2022 - 10:25 UTC
Update
We are still investigating and working on identifying the root cause.
Posted Sep 14, 2022 - 09:55 UTC
Update
We are continuing to investigate this issue.
Posted Sep 14, 2022 - 09:32 UTC
Update
We continue to investigate the cause of the issue. Thank you for your patience while we're working on this.
Posted Sep 14, 2022 - 09:08 UTC
Investigating
We are currently investigating an incident that results in customers seeing an empty pipeline page and it is likely that builds are not being processed.
Posted Sep 14, 2022 - 08:44 UTC
This incident affected: Pipelines & Workflows and CircleCI UI.